Free shipping on orders above Rs. 1299 | use code 'og10' to get 10% off on the og chilli
Refund Policy
Thank you for choosing The Cookhouse Collab! We’re a small business committed to bringing you high-quality, handcrafted food products made in small batches. Our creations are hand made with love, seasonal produce, and artisanal techniques, which means no two batches are exactly the same. We truly appreciate your support and understanding of our process.
Please read our return and refund policy below:
A Legal Disclaimer
Due to the nature of our products, we do not accept returns. As we work with fresh food ingredients and small-batch production, all sales are final.
Damaged or Tampered Products:
If you receive a product that is damaged, broken, or tampered with during shipping, please reach out to us immediately. We take such matters seriously and want to ensure you are completely satisfied with your purchase.
To assist you further, please contact us within 48 hours of receiving your order at the.cookhouse.collab@gmail.com. We are happy to discuss the issue with you over a call and explore the best way to resolve it.
Product Variations
Please note that we work with seasonal produce and often rely on local farmers and vendors for ingredients like fresh chilies, spring onions, and more. This can sometimes cause slight variations in our products based on availability and crop quality.
Additionally, we utilize fermentation processes in some of our products, which can vary depending on temperature and humidity. These environmental factors can cause minor differences from batch to batch.
As we are a homegrown brand, our products are made entirely by hand with the help of a small dedicated team, these small inconsistencies are part of the creative process we cherish. We see them as a reflection of the unique, natural character of each batch, and we hope you share in our joy of this craft!
Your Support Means the World
We ask that you approach our products with mindfulness and understanding. Each item is made with care, and your support of our small business allows us to keep doing what we love. Thank you for joining us on this journey!